Sr Director, Customer Operations (Fully Remote)

We are looking for a Sr Director, Customer Operations to join our Sales team and help Atlas learn from every customer. This role is remote in the USA and thrives in a startup-style, build-from-scratch environment backed by an established company. You'll work cross-functionally with Product, Engineering, Delivery, QA, and customer Sales Ops and RevOps. What You'll Do: Build the infrastructure that captures how Atlas learns from roadblocks, QA findings, and gaps in agent output. Assess each customer's CRM, quoting tools, and data quality to shape workflows and SOPs. Lead and develop Customer Operations Managers and partner with Product and Engineering on AI-agent features. What We're Looking For: 15+ years in business operations, sales operations, or renewals operations with 7+ years managing teams. Strong understanding of CRM, CPQ, and integrations, with an ability to separate rules-based from judgment-based work. Exposure to AI-enabled operations and a bias to action to build functions before everything is standardized. Why You'll Love It Here: Fully covered medical premiums, flexible PTO, 401(k), dental and vision coverage. $10,000 lifetime fertility stipend and access to coworking spaces globally. Recharge Holidays one long weekend each quarter, plus a Human-First culture. Gainsight Gainsight is an AI-powered retention engine and CustomerOS platform that orchestrates customer journeys for over 2,000 companies. The culture is Human-First, collaborative, and focused on solving real-world problems with stability and support. #J-18808-Ljbffr