Sr. Deskside Support Analyst

About The RoleThis technology support position requires teamwork, communication, and a passion for working directly with end users. The end user/deskside support technician will work with cross-functional teams at an onsite customer facility. This is a VIP heavy environment which requires a strong emphasis on professionalism, competence, and timely responsiveness.

Only local candidates will be considered.Primary DutiesProvide direct End-User Computing support for users at all offices and remote sites. Provide outstanding customer support to End Users on all information systems used.Perform Request, Incident, Change and Problem Management processes within Service Level expectations (i.e., priority / escalation norms) in Service Management tools.Deliver Service Desk ticketing, client response, and troubleshooting.Maintain a general understanding of corporate structure and an awareness of business workflow in each department to leverage this understanding to prioritize tickets or tasks, trigger follow-ups or proactively prevent incidents from occurring.For VIP users, proactively communicate and deliver support at outstanding levelsPerform Mobile Device Management, and Administrate Directory Services as assignedFacilitate & maintain an accurate & ready IT Asset Inventory at major officesSupport Infrastructure, Application, and Security Maintenance & Projects as requiredOn-call flexibilityQualifications & Required SkillsMin. 6 years of direct customer IT supportAbility to adapt to new technology as it is introduced into the environmentWindows 11Ability to troubleshoot hardware/software issues on laptops and desktopsCisco phone experienceBasic audio/visual experienceBasic Active Directory experienceApplies knowledge of networking fundamentals; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; NAT, DHCP and DNS; understanding VoIP and configuring simple networks.Applies strong technical skills, effective communication skills, and is responsive to customer needs.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Ability to communicate and support users at the executive levelWilling to take on responsibilities for projectsAbility to travel to remote locations for annual supportAbility to mentor Jr Deskside Support associatesEducation & CertificationsHigh school diploma and/or GED certificate requiredSome college or college degree preferredMicrosoft Certified Professional (MCP) certification is preferredCompTIA A+ Certification is preferredPosition Location & Other RequirementsOn site (Fort Worth, TX)Dress Code: professional office attireProvide on-call support if required outside of business hoursAbility to lift to 50 pounds maximum with frequent lifting/and or carrying objects weighing up to 25 pounds.Frequent overhead reaching and bending/crouching.BenefitsGuideIT offers competitive pay, performance-based bonuses, and 401K with match.

Health, dental and vision insurance coverage, paid holidays, and paid time off for full-time employees.GuideIT Is Committed To Equal Employment OpportunityIt is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.