Sr. Customer Success Solutions Architect (Remote)

Customer Success ArchitectThis is a remote role from anywhere in the USA.Meet the TeamIsovalent, now part of Cisco, was founded by the creators of Cilium and eBPF, and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure. Isovalent engineering also builds Cisco Hypershield, and Customer Success Architects work directly alongside the engineers who design it.The Customer Success Architect team is a distributed group of subject matter experts in data-center networking, segmentation, and security. CSAs turn a customer's investment in Cisco Hypershield and the Cisco Nexus N9300 Series Smart Switches into a deployed, fully adopted part of their data center, owning the journey from onboarding through expansion and guiding customers across the NetOps and NetSecOps boundary the Smart Switch builds, where NX-OS manages the network fabric and Hypershield governs the security policy enforced on the switch.CSAs are trusted advisors who bring deep networking and segmentation expertise to ensure customers run reliable production workloads.

As collaborators and problem solvers, they readily coordinate across engineering, support, partners, product, and marketing to bring the best of Cisco and Isovalent to the customer. They are also strong coaches, able to distill new concepts and present solutions and their tradeoffs clearly. Above all, Customer Success Architects are outstanding teammates!Your ImpactOwn the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production useGuide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control planeDrive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnectBuild deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoptionIdentify and clear adoption blockers, working with engineering and support to escalate and resolve customer issuesBuild reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in productionMinimum QualificationsBachelor's degree with 8+ years of related experience, Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience.Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor acceptedCustomer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomesProfessional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar)Experience with Linux systems in production, including troubleshootingPreferred QualificationsExperience onboarding and deploying solutions into customer production, including guiding a customer's own team through the workVXLAN EVPN fabric knowledge and where the Smart Switch fits within it (top-of-rack, zone segmentation, data-center interconnect), enough to advise a customer's network teamNetwork segmentation and firewall policy designFamiliarity with the NetOps/NetSecOps operating split in data-center securityOperational Kubernetes familiarity, including YAML-based configuration, with enough depth to deploy and tailor a Kubernetes-based platform installation to a customer's environmentCCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus)NX-OS automation and APIs (NX-API, NETCONF/RESTCONF, gNMI, Ansible) and REST API-based policy automation; Nexus Dashboard experience a strong plus