Senior Customer Success ManagerAt Avoma, Customer Success is not about managing accounts – it's about owning customer outcomes at scale. As a Senior Customer Success Manager, you will operate as a strategic partner, systems builder, and AI-enabled operator responsible for ensuring customers achieve measurable business results using Avoma. You will leverage data, automation, and AI to proactively drive adoption, expansion, and retention – while shaping how Customer Success scales as a function.
This is a high-impact role for someone who combines deep care for craft with a bias for action – someone who sweats the details, takes pride in their work, and consistently goes the extra step to deliver exceptional outcomes for customers.What You'll Own (Outcomes & Impact)Drive Measurable Customer OutcomesScale Success Through AI & AutomationOwn the Full Customer LifecycleBe the Voice of the CustomerBuild the Future of Customer Success at AvomaHow You Work (Mindset & Craft)You bring a high-effort, high-standards approach to everything you do – not by working more hours, but by working with intention, precision, and care.You have strong attention to detail – you don't miss signals in customer data, conversations, or execution.You take pride in your craft – whether it's a QBR, onboarding experience, or internal playbook, you aim to make it exceptional, not just sufficient.You combine speed with quality – moving fast, but never sloppy.You act like an owner – deeply accountable for customer outcomes, not just tasks.What Success Looks Like in This RoleCustomers achieve clear, measurable ROI with AvomaHigh net revenue retention (NRR) driven by expansion and retentionReduced time-to-value and onboarding frictionScalable systems that allow you to manage more customers without sacrificing qualityStrong influence on product roadmap and GTM strategyWhat You BringCore Experience7-12 years in Customer Success, Account Management, or similar customer-facing roles in SaaSProven track record of driving retention, expansion, and customer outcomesExperience working with mid-market and/or enterprise customersAI-Native & Data-Driven MindsetAbility to turn data into insights and actionBuilder MentalityThrive in ambiguity and can create structure from scratchExperience designing playbooks, processes, and scalable programsBias for action – comfortable rolling up your sleeves to get things doneExecutive Presence & CommunicationStrong ability to engage and influence senior stakeholdersSkilled at translating product capabilities into business value and ROIClear, structured communicator (written and verbal)What Sets You ApartExperience scaling Customer Success in a high-growth, early-stage companyDeep understanding of AI-driven workflows or conversational intelligence toolsTrack record of building automation-first or low-touch CS modelsStrong customer references that speak to your impact on their business outcomesCompensation & BenefitsCompensation: $120K–$150K base based on years of experience + 20% variable (OTE: $150K–$187.5K)Variable tied to NRR, expansion, and customer outcomes – onboarding, transformation projects, etc.Equity: Meaningful early-stage equity grantBenefits: Medical, dental, vision, 401(k), and generous PTOTools: Best-in-class AI, CS, and analytics stack to amplify your impactLocation: This is an in-office role based in San Jose, CA (4 days/week)Culture note: We value craft, ownership, and high-quality execution —this is a high-performance team that cares deeply about outcomes, not activity.About AvomaAvoma is an AI-powered meeting assistant and conversation and revenue intelligence solution built for customer-facing teams. We automatically capture, summarize, and analyze conversations to unlock insights that drive better decisions, faster execution, and stronger customer relationships. We're a venture-backed, fast-growing startup with 1,200+ paying customers, building at the intersection of AI, productivity, and revenue intelligence.