Sr. Customer Success Manager (Fully Remote)

• Manage enterprise customer relationships and develop joint success plans.
• Serve as a strategic advisor to executive stakeholders and drive adoption.
• Monitor account health, mitigate churn, and identify growth opportunities.

Requirements:

• Experience in a customer-facing SaaS or technology role.
• Healthcare sales or account management background.
• Strong analytical skills and proficiency with CRM platforms like Salesforce or Gainsight.
• Annual compensation of US$118,000–US$132,000.
• Fully remote role based in the United States.
• Opportunities for professional development and strategic impact.

Partner Company

The hiring company delivers technology solutions for healthcare organizations, focusing on acute and post-acute care and serving vulnerable populations. It is a remote-first organization that emphasizes strategic partnerships, professional development, and customer success culture.