Sr. Customer Success Manager

Job TitleDUTIES & RESPONSIBILITIES:Develop and maintain strong client relationship throughout the customer lifecycleBasic knowledge of platform system and toolsProvide best practices to clientsStrive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teamsEngage with customer to promote software adoption and onboarding strategiesProvides renewal sales quotations and responds to requests for proposalsManage book of businessOccasionally directed in several aspects of the workGaining exposure to some of the complex tasks within the job functionMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:· Experience:Requires 2 to 4 years of related experienceRequires a bachelor's degreeMust have excellent analytical and problem-solving skillsMust have the ability to work independently and handle multiple priorities and deadlines simultaneously· Computer/Technical:Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, OutlookDemonstrate ability to learn and understand basic office software applicationsSalesforce experience is a plus· Other Skills:Excellent verbal and written communication, organization and follow up skillsExcellent relationship building skills and ability to work both individually and as a member of a team are necessaryAbility to work effectively within a fast-paced, deadline-driven environmentProven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentallyStrong client focus with exceptional collaborative and influencing skillsWORKING CONDITIONS:Normal office environmentExtending viewing of computer screensSome overnight travel requiredESSENTIAL FUNCTIONS:Spends time at a computer workstation and desk.Moves throughout department or other locations to access or exchange information.May involve carrying loads up to 50 lbs. and being able to remain in a stationary position.May involve lowering oneself to file, and reaching, twisting or turning.Involves handling office materials, typing, writing and other tasks that require manual dexterity.Continuous listening.Ability to communicate information.This job may require accommodating different bodily movements and physical abilities