Sr Customer Associate

Sr Customer AssociateLocation(s): Toledo, OH, US, Function: Customer Operations Audience: Experienced Professional Work Arrangement: On SitePurpose of the Job: The Senior Customer Associate is the first point of contact to address our customer needs and create solutions in the best interest of our customers and Owens Corning. This position collaborates with external customers and internal partners to ensure timely supply of orders. The Senior Customer Associate is a team player, adaptable to change and is an active learner who seeks out and learns market trends and behaviors.

This role is part of Customer Operations within the Supply Chain Team.Reports to: OEM Supply Team LeaderJob Responsibilities:Servicing our CustomersUnderstand and communicate customer expectations throughout the Supply Chain Team, and ensure all services meet customer needs by working with other functions such as the Fabrication Centers, Sales, Planning and CostingTake proactive actions to meet customer needs and concerns creating win/win solutionsEnter orders accurately in alignment with company service guidelinesDevelop close relationships with our customers and understand what it takes to ensure their successDevelop customer trust by consistently following through on actions and operating with integrityLeverage relationships to obtain outside-in market insightsLive the Safety stand, adhere to the safety responsibilitiesImplement a personal safety action plan and review with leaderAdherence to the Owens Corning safety policies at all timesJob Requirements:Minimum Qualifications:Undergraduate degree in Business, Supply Chain, Finance or equivalentSAP experience desiredPrevious experience in an ever-changing, fast-paced customer service environmentStrong attention to detail and ability to work accurately with dataExcellent collaboration skills with internal team across functionsPreferred experience:Expert proficiency in Microsoft Office platforms (Excel, Word, Outlook, Teams, Power BI)Effective communication skills to influence cross-functionally and cross-culturallyAbility to lead and influence directly and indirectlyKnowledge, Skills and Abilities:Supply Chain knowledgeInitiative to drive process changes to a waste-free environmentSupportive and adaptive to a change management initiativeCritical thinking to proactively solve problemsAbout Owens Corning:Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages™ – including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position – to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people.

Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (NYSE: OC). Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.