Sr. Client Service Manager

Sr. Client Service Associate/ Sr. Client Service ManagerOur Walnut Creek, CA office is looking for an Sr.

Client Service Associate/ Sr. Client Service Manager to join the team. In this role you will serve as a liaison between the client and the Financial Advisor Teams.

You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.Primary Job FunctionsNew Client OnboardingEnsures accurate completion of prospect / new client paperwork/set upFollow up on funds transfer from surrendering companyMaintains (CRM) database and client files (Filing, copies, data input)Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendorsRecord incoming assets to the appropriate blotting toolClient Relationship ManagementDialogues with client to understand their personal history and current financial needs.Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processingMay work with client's tax or legal counsel on client concernsClient Review Prep and Follow UpGather client data and may prepare the materials for client meetings and reviewsConducts Tax Research (1099s)Completes any review follow up needs for clientIndustry / Product / Company KnowledgeDemonstrates knowledge and can accurately execute against WEG's Suitability Guidelines, operational processes and sales modelUnderstands financial terminology and productsWorking proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practicesAttends Client Services and company educational eventsMay attend vendor presentationsTeam and Corporate SupportAssists Advisor Team Operations to streamline processesCompletes operational projects to support enhancements and changesCommunicates process and sales updates to teamMentors and trains CSAsManages vendors to Service Level AgreementsEducation/Skill RequirementsSr. Client Service AssociateBachelor's degree in business, Finance, Economics, or related field preferred but not required or equivalent as demonstrated through experience, training, military experience or other education considered.3–5 years of industry experience.Skills & CompetenciesAbility and interest in learning financial concepts and products.Strong organizational skills: able to work with deadlines and prioritize under pressure.Team-oriented with willingness to learn sales models, products, procedures, and processes.Excellent attention to detail and accuracy.Strong problem-solving skills.Superior verbal and written communication skills.Proficiency in Microsoft Office Suite or similar software.Familiarity with Salesforce and Support Org functionality.Experience with Workday preferred.Sr. Client Service ManagerIncludes all requirements above, plus:7+ years of industry experience.FINRA Series 7 and 66 (or 63 and 65) licenses required.Comprehensive Benefits OfferingsOur benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony.

You may be eligible to participate in the following benefits & development opportunities:Training and professional developmentMedical, dental and vision coverage (Available to full-time employees and their families)Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expensesLife and AD&D insurance – employer paid and voluntary optionsShort-term and long-term disability, workers compensation – employer paid401k with match and profit sharingWellness programs and resourcesVoluntary benefits, including pet insurance18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)12 paid holidays each year (10 pre-determined and 2 floating days)Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)