Billing & Program Support Specialist (Clinical Services)
Location: Oakland, CA Employment Type: Full-Time (On-site) Schedule: Monday-Friday, 9:30 AM-6:00 PM
Job Summary
We are seeking a detail-oriented Billing & Program Support Specialist to support clinical operations, billing processes, and administrative functions within a behavioral health setting. This role focuses on maintaining accurate records, supporting billing workflows, and assisting clinical teams with administrative needs.
Key Responsibilities
- Open and register new client program records after completed sessions.
- Support clinical teams with timely and complete registration paperwork.
- Complete accurate and timely service data entry for billing purposes.
- Ensure client diagnoses are accurately matched between EHR systems and billing platforms.
- Track and support completion of annual assessments and required documentation.
- Monitor client discharges and complete discharge documentation.
- Generate reports to support accurate data entry and reporting needs.
- Assist with monthly reconciliation between billing and EHR systems.
- Archive hard files and support client file closure processes.
- Assist clients with record requests.
- Attend required trainings to stay updated on billing system requirements.
- Support new client intake and scheduling as needed.
- Assist with additional administrative and program support tasks as required.
Qualifications
- Minimum 2 years of experience in a data entry role with strong accuracy and attention to detail.
- Previous experience in a medical or behavioral health environment preferred.
- Experience with EHR systems preferred.
- Knowledge of HIPAA policies and confidential client information handling.
- Experience with workflow improvement and process development preferred.
- Proficiency in Microsoft Word, Excel, and Google Suite.
- Strong organizational, communication, and time management skills.
- Ability to manage multiple priorities and work collaboratively with clinical and administrative teams.
- Knowledge of Medi-Cal billing or county programs is a plus.
Benefits
- Medical, dental, and vision plans covered for employees.
- Health & Dependent Care FSA.
- 14 paid holidays plus 4 flex holidays, including birthday.
- Generous paid time off (over 3 weeks per year).
- Tuition reimbursement ($1,000/year).
- Employee appreciation program.
- Life and long-term disability insurance.
- 403(b) retirement plan.
- SEP-IRA plan with employer contribution.
- Learning and development opportunities.
- Financial wellness program with access to personal financial advisors.
If you are interested in this opportunity, please contact Lillian Green at or email me at I would be happy to discuss the role and provide more details.