Sr. AVP - Client Partner - Banking and Payments

Sr. AVP - Client Partner - Banking and PaymentsLocation - Onsite (5 days/week), San Jose, CA Base salary up to $200K plus annual 15% bonusThe Client Partner role focuses on client engagements, and growth within our client's banking accounts. You will lead client engagements, manage end-to-end sales cycles, and deliver operational excellence.

The role requires a deep understanding of the banking domain, proven experience in delivering large projects and the ability to build strong relationships with senior stakeholders.ResponsibilitiesOwnership of growth, client engagement, NPS, profitability across a portfolio of banking clientsBring a deep understanding of the current marketplace and competitor offerings to drive the organizations growth strategy and investmentsPartner with clients to develop transformation agenda and value creationManage proposals with full ownership and accountability for the opportunityProvide complete ownership and accountability for managing competitive proposals, and working closely with sales enablement teams to ensure high quality of proposalsEnsure optimal deployment of resources to achieve business goalsCreate and execute strategic account plans to maximize revenue and profitability by driving cross-sell, pace of volume ramps, time to proficiency and client satisfactionDevelop C-level and cross-functional contacts and touchpoints in the client organization through regular objective-based interaction forums and review governance cadenceScout and scope new opportunities within the account by participating in clients review meetings – identify problem statements and map services and products to develop customized solutionsMentor teams for seamless delivery and transformationQualificationsExperience and competency requirements12+ years of overall experience, including at least 6+ years in a client facing role in a solutions or account management capacity in the consulting or offshore/outsourcing industryDomain knowledge and experience in banking, credit cards, payment networksDemonstrated ability to communicate effectively, vertically, and horizontally both internally and in client organizations, with an ability to create and deliver compelling presentationsGood understanding of new and emerging Digital/Cloud/SaaS technologiesStrong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications as a trusted strategic partner to clientsMust be capable of multitasking with rapidly changing priorities and manage multiple tasks in a dynamic environmentMust be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments.Must have highly developed customer relations and negotiation skills with the ability to effectively consult and influence senior executives. Able to provide verifiable references.Must have proven ability to contribute to business development efforts and to lead and manage multiple distributed teams to achieve client goals.Bachelor's / Master's degree from an accredited institutionStrong understanding changing landscape of analytics, data, and digital operations / BPS in the Banking industryProven track record in execution and over-achieving financial and non-financial targetsStrong writing, presentation, conceptual, analytical, and interpersonal skillsWillingness to travel to meet client needs