Job Title
Job Description
Key Responsibilities
1. Service KPI Management
Own ORDD, CFR, and broader service KPI tracking for assigned scope, ensuring performance is visible, actionable, and aligned to customer and business priorities
Own customer forecast accuracy, including forecast value add and forecast bias, and track outcomes from weekly demand control review actions
Develop, maintain, and enhance service scorecards that provide clear visibility to trends, risks, and opportunities across customers, categories, and service metrics
Analyze service performance, identify key drivers, and lead corrective actions to closure with internal teams and external partners
2. Away From Home Power BI Developer
Create, enhance, and maintain Away From Home Power BI tools and dashboards within Customer Supply Chain
Build scalable reporting solutions with clear metrics and stakeholder-ready views that improve visibility to service performance drivers and streamline reporting for internal and external stakeholders
3. Customer Policy Governance
Own tracking and governance of customer fines, fees, and deductions, ensuring visibility to financial exposure, root-cause themes, and resolution status
Develop, maintain, and enhance governance scorecards to monitor fines, disputes, corrective action plans, and policy-related performance trends
Lead corrective action plans and dispute workflows, ensuring timely documentation, follow-up, and resolution tracking across internal teams and external partners
4. Continuous Improvement
Build, own, and scale Collaborative Planning, Forecasting, and Replenishment (CPFR) to improve forecast alignment, cross-functional collaboration, and execution consistency for an AFH Customer
Lead continuous improvement projects using Lean and Six Sigma methods to reduce supply loss, stockouts, and service disruptions
5. Process Documentation and Knowledge Transfer
Document processes, standard work, and reporting routines to enable repeatable execution and effective knowledge transfer
Coach and support junior analysts to scale consistent performance routines, reporting discipline, and analytical capability.
Requirements
Bachelor's degree in Supply Chain, Operations, or related field
Minimum 5 years of experience in supply chain, logistics, or operations, with a focus on service management, analytics, CPFR, and cross-functional execution
Proven track record of driving service excellence, strengthening performance visibility, and improving customer supply chain execution
Strong analytical, problem-solving, and project management skills
Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams and external partners
Experience with Lean and Six Sigma methodologies and tools
Proficiency in Microsoft Office, particularly Excel, and experience with data analysis and visualization tools, including Power BI
Preferred Qualifications
Master's degree in Supply Chain, Operations, or related field
Experience with foodservice distribution companies
Familiarity with food industry trends and challenges
APICS, CPFR, or related certification
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:
$89,800.00 - $112,200.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)
Pittsburgh/PPG
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact for assistance.