Specimen Processing Group Lead

Specimen Processing Group Lead – Tucker, GA – Monday to Friday, 9:00 PM to 5:30 AM

Pay range: $20.35+ per hour; employee may be eligible to receive a shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

We offer best‑in‑class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans promote employee health in all respects – physical, financial, and developmental. Depending on whether the position is part‑time or full‑time, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Demonstrate proficiency and understanding of all job duties in the Specimen Processing department.
• Strong troubleshooting and problem resolution skills, with the ability to work effectively with technical departments to resolve issues.
• Assist all SPTs in proper test selection and problem resolution.
• Answer and clarify employee questions regarding processing.
• Provide appropriate feedback to supervisors when problems arise.
• Complete shift paperwork, set up for production, and ensure staff cleans up at the end of the shift.
• Monitor supply inventory, ordering supplies as needed.
• Repair and maintain department equipment, notifying appropriate personnel when repairs beyond the general scope are required.
• Assist in or perform training, cross‑training and department auditing functions as assigned by supervisors.
• Perform all other job duties as assigned.
• Assist supervisors in prioritizing work assignments.
• Monitor production and activity of all SPTs to meet departmental deadlines.
• Coach for improved performance by providing constructive feedback and maintaining a positive work environment.
• Ensure effective employee utilization through workforce planning, including staffing weekends and holidays.
• Make suggestions and recommendations to enhance workflow.
• Help manage department overtime.
• Ensure all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to.

Qualifications

Required Work Experience
Internal candidates with a minimum of one year in an SPT III or related role.

Preferred Work Experience

• 3 years experience in a laboratory environment with specimen processing experience.
• Medical background preferred, including medical terminology applicable to a clinical laboratory.

Physical and Mental Requirements

• Perform multiple tasks simultaneously and with interruptions, handling physical and mental stress.
• Work in a biohazard environment and practice good safety habits.
• Be able to sit or stand for long periods.

Skills

• PC skills, including the ability to run reports and manage workflow; real‑time throughput.
• Maintain confidentiality at all times; access to overall employee performance and knowledge of disciplinary actions up to, and including termination.
• Demonstrate leadership by example, exhibiting good attendance, good decision‑making, and keeping the team on task.
• Strong interpersonal skills that foster a positive environment.
• Flexibility and adaptability.
• Drive frequent employee interaction on the floor, providing feedback, coaching, and guidance.
• Excellent communication skills, able to answer questions with both internal and external clients.
• Adhere to Quest Diagnostics core values, safety and compliance policies and procedures.
• Work under pressure and assist the department in maintaining productivity and quality goals.
• Diffuse tense situations and apply good judgment when making decisions and resolving problems.

Education

• High School Diploma or Equivalent (Preferred).

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.