Specialized Operations Associate, Supervisor

Specialized Operations Associate SupervisorSaks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings.

Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.Under the leadership of the Assistant General Manager, Operations (AGMO), the Specialized Operations Associate Supervisor is responsible for leading, training and supervising the daily operations of the General Office, Jewelry Department, and the Returns Desk (select locations), including tracking and maintaining financial reporting.General OfficeLead and coordinate the opening of the store: safe, controller, registers and distribution of reportsSupervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cashAct as escalation specialist in resolving customer issues, both internal and externalJewelry OperationsFollows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standardsSupervises the efficient processing of re-tickets, RTV's, Transfers, Advanced Shipping Notice (ASN) Shipments and price changesOversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standardsEnsure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciledMaintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoicesReceive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycleEnsure SOA team prepares and submits all special order requestsProcess and oversee Jewelry fulfillmentReturns DeskResolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+CommonInternal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)Supporting the AGMO and corporate team with cross-functional training of specialized operations team,Assist in the implementation of policies and best practices, makes recommendations to Management teamProactively partner with AGMO and corporate team on weekly/monthly workloadMotivate team to meet results; make recommendations to Management for hiring, firing and promotion decisionsAssist managers and associates on the selling floor as necessaryFollowing up on reporting, outstanding invoices, and escalated issues to resolveWhat You Will Bring:Ability to drive profitability through execution of SOA KPIsComfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partnersAbility to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervisionAbility to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organizedAbility to influence team to follow store policies & procedures to help in decision-makingVerbal and written communication skills; handles telephone and face to face interactions effectively and professionallyMaintains confidentiality when handling issuesOther store initiatives as assigned by managementAbility to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technologyYour Life and Career at Exemplar Luxury Group:Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformationExposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporateComprehensive benefits package for all eligible full-time employees (including medical, vision and dental)An amazing employee discountBenefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).Salary Range $50,963 - $63,704*Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas.

Actual starting pay will be determined based on work location, experience, and other job-related factors.