Specialist, Research Engagement Services I

Title - Research Support Specialist
Location - 13200 Paul J Doherty Parkway, Fort Myers, FL 33913
Pay Rate - $18/hr
Job Summary -
The primary responsibility of the role is to support the Research Engagement Services team with the timely processing of internal and external email volume.
Responsibilities

• Monitoring assigned email boxes and promptly processing emails into Gartner's CRM database during working hours.
• Creating Service Requests (SRs) in Gartner's CRM system as the requests are received.
• Monitoring a general queue for SRs and promptly routing them to the appropriate teams
• Provide training and shadowing for new associates in this role.
• Maintaining a record of emails processed

Qualifications

• Bachelor's Degree required
• Strong verbal and written communication
• Experience working across multiple time zones preferred
• Ability to work with cross functional teams
• Ability to use problem solving skills to highlight urgent issues, when needed

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