Role description
Role : Field Service Support
Location : Raynham, MA
Years of experience : 5 to 7 years
Requirement Onsite support
Responsibilities
Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings
Assist network support and infrastructure teams with troubleshooting and projects
Support Client SPOC with Reliability Calls for highpriority tickets P1P2 investigation and resolution
Aid local hardware support team with printers and shop floor peripherals
Coordinate application support incidents in the manufacturing plant
Act as a SPOC for BUIT Business Team Local support and external vendors
Resolve connection issues with weighing scales including MOXA replacements and network components
Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues
Test network connectivity changes including wireless and patching
Coordinate client application installations and ensure proper functioning
Liaise with equipment vendors for repair and maintenance
Provide initial troubleshooting for application issues and coordinateescalate to resolution
Support IQOQ testing and technical change control activities
Qualifications Skills
Minimum 5 years of experience in Site IT support and incident management
Proficient in ITIL process and Service Asset Management
GxP knowledge strongly desired
Knowledgeable in network infrastructure
Ability to work independently and provide off hours support
Strong multitasking and coordination skills
Preferred additional Skills
Pharma manufacturing experience with IT Infra knowledge
MES knowledge is an added advantage
Cross Team Dept Coordination
Familiarity with general Project Management principles
Knowledge of multiple Operating Systems DBs
Role : Field Service Support
Location : Raynham, MA
Years of experience : 5 to 7 years
Requirement Onsite support
Responsibilities
Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings
Assist network support and infrastructure teams with troubleshooting and projects
Support Client SPOC with Reliability Calls for highpriority tickets P1P2 investigation and resolution
Aid local hardware support team with printers and shop floor peripherals
Coordinate application support incidents in the manufacturing plant
Act as a SPOC for BUIT Business Team Local support and external vendors
Resolve connection issues with weighing scales including MOXA replacements and network components
Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues
Test network connectivity changes including wireless and patching
Coordinate client application installations and ensure proper functioning
Liaise with equipment vendors for repair and maintenance
Provide initial troubleshooting for application issues and coordinateescalate to resolution
Support IQOQ testing and technical change control activities
Qualifications Skills
Minimum 5 years of experience in Site IT support and incident management
Proficient in ITIL process and Service Asset Management
GxP knowledge strongly desired
Knowledgeable in network infrastructure
Ability to work independently and provide off hours support
Strong multitasking and coordination skills
Preferred additional Skills
Pharma manufacturing experience with IT Infra knowledge
MES knowledge is an added advantage
Cross Team Dept Coordination
Familiarity with general Project Management principles
Knowledge of multiple Operating Systems DBs