Specialist I, Client Success (Retention) (Fully Remote)

You will connect with clients via phone, SMS, and email to re-engage them in care. Your goal is to help them navigate options, rebook, or rematch with a provider. You'll work with an autodialer for first outreach and clean handoffs for follow-up. Responsibilities: Conduct live conversations with high empathy and document every interaction. Collaborate with Clinical, Provider Ops, Support, and BPO teams. Learn payor-specific programs to shape each client's path back to care. Qualification: You have 1–3 years of experience in client success, care navigation, or mental health. You communicate with warmth and clarity across phone, SMS, and email. You can balance structure with empathy and thrive in fast-paced environments. Comprehensive medical, dental, vision, life, and disability coverage. Flexible time off, paid holidays, winter break, and mental health mornings. Parental leave up to 18 weeks and wellness & development stipend. Grow Therapy Grow is a three-sided marketplace that empowers mental health providers, insurance payors, and patients. With over $328M in funding and 15 million sessions since 2020, the company is mission-driven and ambitious, with a culture focused on impact and collaboration. #J-18808-Ljbffr