Specialist, Digital Personalization & Testing OperationsAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.About the Role:CHANEL is looking for a Specialist, Digital Personalization & Testing Operations to join our Digital & Client Experience team on-site in New York City. In this role, you will be responsible for executing programs to deliver personalized site experiences and testing on Chanel.com to create meaningful connections with the brand and deepen client relationships. You will play a hands-on role in supporting our digital personalization and A/B testing initiatives, managing day-to-day programming in the personalization and testing platform, conducting rigorous quality assurance, and ensuring the ongoing health and accuracy of live experiences. This role is highly collaborative, partnering closely with Digital, Tech, Artistic Direction, Client Experience Management, and Data teams to deliver best-in-class client experiences.Our ideal candidate has a minimum of 3 years of relevant digital personalization experience, a strong technical aptitude, and a passion for personalization and experimentation. You are detail-oriented, energized by digital innovation, and thrive in a dynamic, fast-paced environment.What Impact You Can Create at CHANEL:Experience Set-Up & ExecutionExecute personalization & testing experiences by implementing initiatives directly in the experience management tool, collaborating closely with third-party vendors and internal stakeholdersEnsure experiences are delivered on time, accurately, and aligned to business and client objectivesSubmit site experience requests to artistic direction team when local assets or messaging are neededManage operational workflows by creating and tracking IT tickets, providing thorough documentation and walkthroughs of user journeys to streamline development processesCollaborate with Tech partners to troubleshoot tagging, data, or technical dependencies required for launchSet up audience, content, and behavior targeting, along with conditional requirements, test types, goal KPIs, and custom events within the third-party experience management toolConduct final user acceptance testing with precision, validating targeting, functionality, and visual rendering across browsers and devicesPost-activation, complete production QA and confirm analytics and key tracking metrics are flowing properly in intended systemsOngoing Program Health Monitoring & Operational SupportMonitor live experiences through ongoing QA and performance checks to ensure program health and identify shifts, anomalies, or optimization opportunitiesCreate ongoing QA checklists and best practices to ensure consistency and reliabilityResolve issues quickly, escalating to Tech partners and/or third-party vendor when needed, providing creative solutions and/or interim plans to avoid program or initiative downtimeMaintain trackers and documentation as new initiatives are launched or deactivatedHelp analyze experience and test performance leveraging various analytics tools, interpreting data, and compiling resultsDocument processes, standards, and playbooks to drive operational efficiency and enable scaleProvide input into retrospective reviews to refine processes and inform future roadmap planningReview weekly performance dashboards, highlighting notable results or trends for the program overallPartner with Business Analytics team to ensure accurate tagging, measurement, and reportingYou are energized by:Delivering best-in-class digital experiences by combining precision in execution with curiosity for innovationWorking in a highly collaborative, fast-paced environment where priorities evolve quicklyApproaching challenges with a solutions-oriented, detail-focused mindset, ensuring accuracy and reliability at every stageBuilding trusted partnerships and fostering cross-functional collaborationTaking ownership of processes, documentation, and standards that enable scale and efficiencyWhat You Will Bring to the Team:3 + years of relevant experience in digital content, e-commerce, personalization, A/B testing, or a related field.
Experience working in a digital content management system or personalization/testing tool to set up, update, publish, and QA digital content and experiences is required; Monetate experience is a plusStrong QA discipline and exceptional attention to detail, with experience testing digital experiences, identifying and documenting issues, and ensuring launches are accurate across devices, browsers, and site placementsStrong cross-functional project coordination skills, with the ability to translate business needs into clear briefs, tickets, requirements, and documentation for Creative, Technology, Analytics, and other partnersStrong organizational skills, with the ability to manage multiple projects, priorities, and deadlines in a fast-paced environmentHighly collaborative, adaptable, and comfortable working across different teams, processes, and ways of working.Proficiency in Microsoft Office Suite, including experience maintaining trackers, documentation, and operational workflowsAnalytical mindset; experience with Google Analytics, Contentsquare, or similar analytics and reporting tools is a plusTechnical aptitude and curiosity, with familiarity with HTML, CSS, JavaScript, tagging, or data-layer concepts preferred. The team will provide opportunities to build deeper technical project management and implementation knowledgeExperience with personalization platforms, audience targeting, and A/B testing methodologies is preferred; training will be provided on the team's specific tools, processes, and testing approachPosition Logistics:Role based in New York City, requires minimum of 3 days in-person office presence in our Midtown Manhattan officeBachelor's degree or equivalent experience*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.Compensation:The anticipated base salary range for this position is $58,200-$100,000. A base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.Benefits and Perks:Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fundFamily and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)Generous paid time off policies to include vacation, holiday, sick and volunteer days401K and other incentivesRobust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance ProgramLife insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & ParkingAdditional Information:Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:Diversity and Inclusion:At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.Chanel Community:CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.Sustainability:CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the