Specialist Customer Service Representative

Providing tailored suggestions and solutions, the full-time Georgia Licensed Flooring Customer Service Specialist will engage with customers remotely, assisting with flooring product selection, customization, and project inquiries while generating leads and transferring them to design specialists. Key Responsibilities: Utilize a uniform script to place outbound calls to customers, scheduling and managing appointments based on project qualifications Answer inbound calls from customers referred by store associates or marketing leads, confirming and rescheduling appointments as needed Respond to customer inquiries via email and chat, providing exceptional service and support for flooring-related questions Required Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Completion of a high school diploma and/or GED Working knowledge of Microsoft Office Suite Some previous experience or knowledge of flooring sales and products is preferred