The Specialist, AI Enablement plays a key role in advancing ASUEP's mission to drive innovation and operational excellence through the responsible, practical adoption of artificial intelligence (AI). Situated within the Technology Operations & Service Excellence team, this role serves as a central connector between business stakeholders, Data Governance, central ASU partners, and technical teams—helping translate emerging AI capabilities into usable, value‑driven solutions.
What You'll Do
* AI Enablement & Stakeholder Partnership
* Serve as a primary point of contact for AI‑related questions, ideas and requests from ASUEP stakeholders.
* Proactively partner with business units to understand workflows and recommend practical ways AI can improve efficiency, quality and effectiveness.
* Translate business needs into actionable AI use cases, collaborating with technical teams and central ASU partners where appropriate.
* Build trusted relationships across ASUEP to support thoughtful experimentation and adoption of AI capabilities.
* AI Tool Stewardship & Evaluation
* Serve as a key contributor and coordinator of the evaluation, stewardship and responsible adoption of AI tools across ASUEP.
* Maintain and communicate a standard menu of approved AI tools, along with a clear, lightweight process for requesting new tools or use cases, including guidance on appropriate use, limitations and review pathways in partnership with business stakeholders, Data Governance and IT.
* Evaluate and vet proposed AI tools for value, feasibility, usability, risk and policy alignment.
* Oversee operational aspects of AI tool access and licensing, including coordination with vendors and internal partners to support effective administration and lifecycle management.
* Serve as an advisor to stakeholders navigating tool selection and approval pathways.
* Training, Education & Change Enablement
* Design and deliver organization‑wide and targeted AI training sessions for varying levels of technical comfort and use.
* Create and maintain enablement materials such as job aids, FAQs and best‑practice guidance related to AI and adjacent tools.
* Pitch and facilitate ideation around new AI use cases to encourage innovation and continuous improvement.
* Support adoption by demystifying AI concepts and reinforcing responsible usage norms.
* Operational Support & Service Excellence
* Provide Level 1-2 support for AI‑related requests through the service center, ensuring timely and high‑quality resolutions.
* Provide auxiliary support to teams using AI within broader initiatives or workstreams.
* Document common issues, solutions and opportunities to improve self‑service and service‑center workflows.
* Governance, Risk & Compliance Partnership
* Serve as a close partner to Data Governance and Information Security in developing, implementing and reinforcing AI use policies and standards.
* Support scanning, alerting and basic auditing efforts to promote responsible and compliant AI usage.
* Help translate governance requirements into clear, accessible guidance for end users.
* Communications, Awareness & External Collaboration
* Develop and deliver regular communications to partners across ASUEP highlighting how ASUEP and its affiliates are innovating with AI, including success stories, emerging tools and usage patterns.
* Serve as a point person for sharing lessons learned and promoting visibility into AI‑enabled work across the organization.
* Act as the primary conduit between ASUEP and ASU's AI Acceleration Lab.
* Scan the external AI landscape and make informed recommendations on emerging tools and practices relevant to ASUEP.
What You'll Need
* Ability to translate technical or emerging technology concepts into clear, actionable guidance for non‑technical audiences.
* Strong stakeholder partnership and service orientation, with demonstrated ability to work across diverse teams and functions.
* Excellent written and verbal communication skills, including experience creating training materials, guidance or user communications.
* Sound judgment and discretion when working with sensitive data, new technologies, and evolving policy or governance frameworks.
* Strong analytical and problem‑solving skills, with the ability to assess tools, identify use cases and recommend practical solutions.
* Ability to manage multiple requests or initiatives simultaneously while delivering high‑quality, timely support.
* Ability to maintain confidentiality and responsibly handle sensitive institutional and constituent data.
* Alignment with ASU's mission and vision as the New American University.
Relevant Qualifications
* Bachelor's degree in information systems, data, technology, business or a related field; or an equivalent combination of education and professional experience.
* Two (2) or more years of professional experience in technology enablement, service operations, analytics support, automation or a related technology‑adjacent role.
* Demonstrated experience supporting, enabling or operationalizing AI, automation, analytics or emerging technology tools in a stakeholder‑facing environment.
* Experience working with generative AI tools (e.g., copilots, chat‑based AI, AI agents or agentic frameworks and workflow automation platforms).
Preferred Education And Experience
* Experience in higher education, public sector or a complex enterprise environment.
* Prior experience delivering group training sessions, workshops or enablement programs.
* Exposure to AI governance, data governance, responsible AI practices, privacy or risk‑management frameworks.
Preferred Skills And Abilities
* Strong curiosity and learning mindset, with the ability to stay current on emerging AI tools and industry trends.
* Ability to support change adoption and influence usage through education, storytelling and clear communication.
* Experience developing or maintaining standards, intake processes or tool catalogs ("menus").
* Comfort working at the intersection of operations, governance and innovation.
* Ability to identify patterns and opportunities to improve service delivery, enablement and self‑service.
Benefits
* Hybrid work schedule. We work from home two days a week.
* Comprehensive benefits package, including medical, dental and vision insurance.
* 401(k) plan with matching employer contribution.
* 22 days of vacation time.
* 11 holidays, including your birthday.
* Parental leave.
* Significant tuition reductions.
* Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest.
* $30 bi‑weekly cell phone reimbursement.
ASU Enterprise Partners is an Equal Opportunity Employer #J-18808-Ljbffr
What You'll Do
* AI Enablement & Stakeholder Partnership
* Serve as a primary point of contact for AI‑related questions, ideas and requests from ASUEP stakeholders.
* Proactively partner with business units to understand workflows and recommend practical ways AI can improve efficiency, quality and effectiveness.
* Translate business needs into actionable AI use cases, collaborating with technical teams and central ASU partners where appropriate.
* Build trusted relationships across ASUEP to support thoughtful experimentation and adoption of AI capabilities.
* AI Tool Stewardship & Evaluation
* Serve as a key contributor and coordinator of the evaluation, stewardship and responsible adoption of AI tools across ASUEP.
* Maintain and communicate a standard menu of approved AI tools, along with a clear, lightweight process for requesting new tools or use cases, including guidance on appropriate use, limitations and review pathways in partnership with business stakeholders, Data Governance and IT.
* Evaluate and vet proposed AI tools for value, feasibility, usability, risk and policy alignment.
* Oversee operational aspects of AI tool access and licensing, including coordination with vendors and internal partners to support effective administration and lifecycle management.
* Serve as an advisor to stakeholders navigating tool selection and approval pathways.
* Training, Education & Change Enablement
* Design and deliver organization‑wide and targeted AI training sessions for varying levels of technical comfort and use.
* Create and maintain enablement materials such as job aids, FAQs and best‑practice guidance related to AI and adjacent tools.
* Pitch and facilitate ideation around new AI use cases to encourage innovation and continuous improvement.
* Support adoption by demystifying AI concepts and reinforcing responsible usage norms.
* Operational Support & Service Excellence
* Provide Level 1-2 support for AI‑related requests through the service center, ensuring timely and high‑quality resolutions.
* Provide auxiliary support to teams using AI within broader initiatives or workstreams.
* Document common issues, solutions and opportunities to improve self‑service and service‑center workflows.
* Governance, Risk & Compliance Partnership
* Serve as a close partner to Data Governance and Information Security in developing, implementing and reinforcing AI use policies and standards.
* Support scanning, alerting and basic auditing efforts to promote responsible and compliant AI usage.
* Help translate governance requirements into clear, accessible guidance for end users.
* Communications, Awareness & External Collaboration
* Develop and deliver regular communications to partners across ASUEP highlighting how ASUEP and its affiliates are innovating with AI, including success stories, emerging tools and usage patterns.
* Serve as a point person for sharing lessons learned and promoting visibility into AI‑enabled work across the organization.
* Act as the primary conduit between ASUEP and ASU's AI Acceleration Lab.
* Scan the external AI landscape and make informed recommendations on emerging tools and practices relevant to ASUEP.
What You'll Need
* Ability to translate technical or emerging technology concepts into clear, actionable guidance for non‑technical audiences.
* Strong stakeholder partnership and service orientation, with demonstrated ability to work across diverse teams and functions.
* Excellent written and verbal communication skills, including experience creating training materials, guidance or user communications.
* Sound judgment and discretion when working with sensitive data, new technologies, and evolving policy or governance frameworks.
* Strong analytical and problem‑solving skills, with the ability to assess tools, identify use cases and recommend practical solutions.
* Ability to manage multiple requests or initiatives simultaneously while delivering high‑quality, timely support.
* Ability to maintain confidentiality and responsibly handle sensitive institutional and constituent data.
* Alignment with ASU's mission and vision as the New American University.
Relevant Qualifications
* Bachelor's degree in information systems, data, technology, business or a related field; or an equivalent combination of education and professional experience.
* Two (2) or more years of professional experience in technology enablement, service operations, analytics support, automation or a related technology‑adjacent role.
* Demonstrated experience supporting, enabling or operationalizing AI, automation, analytics or emerging technology tools in a stakeholder‑facing environment.
* Experience working with generative AI tools (e.g., copilots, chat‑based AI, AI agents or agentic frameworks and workflow automation platforms).
Preferred Education And Experience
* Experience in higher education, public sector or a complex enterprise environment.
* Prior experience delivering group training sessions, workshops or enablement programs.
* Exposure to AI governance, data governance, responsible AI practices, privacy or risk‑management frameworks.
Preferred Skills And Abilities
* Strong curiosity and learning mindset, with the ability to stay current on emerging AI tools and industry trends.
* Ability to support change adoption and influence usage through education, storytelling and clear communication.
* Experience developing or maintaining standards, intake processes or tool catalogs ("menus").
* Comfort working at the intersection of operations, governance and innovation.
* Ability to identify patterns and opportunities to improve service delivery, enablement and self‑service.
Benefits
* Hybrid work schedule. We work from home two days a week.
* Comprehensive benefits package, including medical, dental and vision insurance.
* 401(k) plan with matching employer contribution.
* 22 days of vacation time.
* 11 holidays, including your birthday.
* Parental leave.
* Significant tuition reductions.
* Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest.
* $30 bi‑weekly cell phone reimbursement.
ASU Enterprise Partners is an Equal Opportunity Employer #J-18808-Ljbffr
Specialist, AI Enablement in scottsdale at Unknown Company
This position is listed as full time and able to be worked remotely.