Job Title
Assist the Supervisor in the operation in accordance with policies and procedures. Ensure smooth operation during shift.
Essential Functions:
- Monitor the operation in accordance with policies and procedures.
- Train and coach members.
- Responsible for shift schedule to include, workstation assignments/rotations.
- Coordinate production startups, shutdowns, and changeovers.
- Schedule and conduct shift meetings.
- Responsible to meet shift goals.
- Responsible for quality control. Make adjustments as necessary during the shift to maintain compliance with specifications.
- Operate within standard operating procedures (SOPs).
- Handle escalated calls with members and provide resolution.
- Communicate with Supervisor
- Ensure a clean and safe work area
- Complete shift paperwork
- Assist in the assigned department as necessary
- Other duties as assigned.
Qualifications Required:
- Basic reading, writing, and arithmetic skills are required.
- Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm.
- Work requires a willingness to work a flexible schedule.
Minimum Required Education:
- High school diploma or equivalent.