Duties
Manages assigned grievance appeal cases from receipt, through processing, hearing, document control and accessibility, decision-making and resolution.
Coordinates, participates in, and facilitates case panel meetings, settlement efforts, telephone and video conferences, mediation sessions, and hearings.
Provides policy, programmatic, and technical advice and guidance to colleagues and the Board, composed of Secretary-of-State appointees. Coordinates and disseminates program directives, policies, procedures, and other materials.
Maintains cordial and productive liaison with grievants and grievant's representatives, members of the Board, and the Board's counsel.