Spanish Speaking Customer Support for Banking -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are passionate about finance and dedicated to providing exceptional service to Spanish-speaking clients in the banking industry.

Responsibilities

• Provide high-quality customer support to Spanish-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and product information.
• Handle customer complaints and ensure proper resolution to enhance client satisfaction.
• Accurately document customer interactions and manage records effectively.
• Collaborate with banking operations teams to ensure seamless service delivery.
• Educate customers about banking procedures, policies, and new offerings to support informed banking decisions.
• Collect feedback from clients to facilitate continuous improvement in service delivery.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer support, particularly within the banking or financial services sector.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
• Proficient in CRM software and Microsoft Office applications.
• Strong problem-solving skills and ability to work independently.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks