Providing remote support to clients, the full-time Spanish Lead Development Representative will handle customer service and technical inquiries related to payroll services via phone, chat, and email while multitasking in a fast-paced environment. Key Responsibilities Handle client customer service and technical support product-related inquiries in multiple languages Ask probing questions and use critical thinking to determine next steps with empathy and patience Document the caller's inquiry, troubleshooting steps taken, and resolution/next steps accurately Required Qualifications Must reside in specified states including AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA High school diploma or equivalent required Fluent in verbal and written English and Spanish Prior CRM experience preferred Able to handle high chat and call volumes efficiently