Fluent in both English and Spanish, the full-time Spanish Customer Service Representative will provide exceptional support by answering inbound calls, chats, SMS, and emails, ensuring customer satisfaction and retention in a remote work environment. Key responsibilities: Answer inbound calls and provide excellent customer support across various communication channels Research and resolve customer complaints to ensure satisfaction and retention Coordinate with other departments and follow up on written correspondence as needed Required qualifications: High School Diploma Experience with Microsoft Word and Excel Ability to type 50+ words per minute 1+ years of customer service, help desk, or call center experience preferred Knowledge of apparel construction and fashion categories is a plus