Spanish Bilingual Customer Service Representative

Fluent in both English and Spanish, the full-time Spanish Bilingual Customer Service Representative will provide exceptional service through inbound and outbound calls, manage membership inquiries, and support translation needs in a remote setting. Key responsibilities Deliver excellent customer service through quality phone interactions with members and attorneys Maintain an average call handle time of 6 minutes while managing a minimum of 7 inbound calls per hour Accurately document member interactions and provide clear instructions for necessary paperwork and procedures Required qualifications High School Diploma (or GED) or relevant work experience Minimum of 2 years of customer service experience Fluency in English and Spanish Proficient in MS Office and data entry applications with a typing speed of at least 35 WPM Familiarity with legal terms is a plus