Spanish Bilingual Customer Care Representative

To enhance the customer experience, the full-time Spanish Bilingual Customer Care Representative will manage high volumes of phone calls and emails, assisting clients with policy inquiries and claims while working remotely in the USA. Key responsibilities: Respond to 70-90 phone calls daily, delivering exceptional customer service Address customer emails promptly, providing professional assistance with inquiries and concerns Collaborate with other departments to support policy procedures and adjustments Required qualifications: Proficiency in both English and Spanish, including reading, writing, and speaking Experience in a customer service role, preferably in a call center environment Strong mental and emotional resilience to handle challenging customer interactions Basic technical proficiency with the ability to navigate multiple software applications Adaptability and multitasking skills in a fast-paced work environment