Spa Receptionist

Part-Time Spa ReceptionistFollow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach.We are seeking a professional, dependable, and guest-focused Part-Time Spa Receptionist to join our team.

The ideal candidate is welcoming, organized, and attentive to detail, with a strong commitment to providing an exceptional guest experience from arrival through departure. The Spa Receptionist serves as the first point of contact for guests and supports daily spa operations through appointment scheduling, guest communication, payment processing, retail sales, and administrative assistance.ResponsibilitiesWelcome and assist guests in a warm, professional, and attentive manner.Answer telephone calls, emails, and guest inquiries promptly and accurately.Schedule, modify, and confirm spa appointments using the spa booking system.Educate guests about spa services, packages, enhancements, promotions, and policies.Recommend appropriate services and assist guests in selecting treatments based on their needs.Complete guest check-in and check-out procedures efficiently.Process payments, gift cards, gratuities, discounts, and other transactions accurately.Maintain accurate guest profiles, appointment notes, and contact information.Communicate appointment changes, special requests, and guest concerns to service providers and spa leadership.Support retail sales by assisting guests with product selection and maintaining product knowledge.Maintain an organized, clean, and welcoming reception and retail area.Monitor appointment availability and assist with maximizing the daily schedule.Confirm that required consultation forms, waivers, and guest information are completed.Address guest concerns professionally and escalate issues to spa leadership when appropriate.Assist with inventory counts, retail displays, administrative tasks, and promotional activities.Follow all company policies, confidentiality requirements, cash-handling procedures, and guest-service standards.Participate in team meetings, training sessions, and spa events as needed.QualificationsPrevious reception, hospitality, spa, salon, retail, or customer-service experience is preferred.Strong verbal, written, telephone, and interpersonal communication skills.Professional appearance and a positive, welcoming demeanor.Excellent organizational skills and attention to detail.Ability to manage multiple priorities in a fast-paced guest-service environment.Comfortable using scheduling software, point-of-sale systems, email, and basic office technology.Ability to handle payments and confidential guest information accurately.Strong problem-solving skills and the ability to remain calm and professional.Sales experience and knowledge of spa services or retail products are preferred.Ability to work independently while contributing to a collaborative team environment.Availability to work a flexible part-time schedule, including weekends, evenings, and holidays as needed.BenefitsWe are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributionsPaid holidaysPaid vacationPaid sick leave (provided in accordance with applicable law)Employee assistance program (EAP)Educational opportunities / Tuition reimbursementPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable lawFor Employees Based in Washington:8 paid holidays per yearUp to 20 days of paid vacation per year, based on classification and length of servicePaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.For Employees Based in Colorado:8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar yearUp to 20 days of paid vacation per year, based on classification and length of service6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.For Employees Based in California:8 paid holidays per yearUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above.

In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.**The above-referenced benefits do not apply to part-time positions