Spa Receptionist

Spa ReceptionistLocated in the heart of Del Mar, L'Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California's most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here!The Spa Receptionist serves as the first and last impression of the spa experience, delivering warm, gracious, and anticipatory service to every guest. This role is responsible for scheduling appointments, facilitating seamless arrivals and departures, supporting retail sales, and ensuring smooth daily spa operations in alignment with luxury hospitality standards.To be successful in this position, we're looking for a friendly, energetic, and professional personality will be part of ensuring our guests' stay is a memorable one.Responsibilities:Greet guests warmly and professionally, creating a welcoming and elevated environmentManage spa reservations, appointment scheduling, and confirmations with accuracy and attention to detailProcess guest check-ins and check-outs, including handling paymentsProvide knowledgeable guidance on spa services, enhancements, retail products, and property offeringsPromote retail and service upgrades to support guest wellness goals and spa revenue objectivesMaintain cleanliness and organization of the reception area, relaxation lounges, locker rooms, and retail displaysCoordinate effectively with therapists and spa leadership to ensure seamless daily operationsHandle guest inquiries, concerns, and special requests with professionalism and discretionMaintain accurate guest profiles and uphold confidentiality standardsParticipate in required trainings, meetings, and team development initiativesPerform other duties as assignedRequirements:Previous experience in hospitality, spa, wellness, or luxury retail preferredStrong communication and interpersonal skillsExcellent organizational skills with high attention to detailAbility to multitask in a fast-paced environmentComfortable working with booking software and POS systems (Book4Time experience preferred, if applicable)Availability to work weekends, holidays, and flexible shifts as neededHigh school diploma or equivalent requiredAbility to remain in a stationary position for extended periods during scheduled shiftsFrequent walking between reception, retail, and guest areasAbility to lift and/or move items up to 30 pounds (such as retail products or supply boxes)Occasional bending, reaching, and repetitive motion related to job dutiesManual dexterity to operate POS systems, keyboards, and office equipmentThe Noble House Hotels & Resorts philosophy emphasizes "location, distinction and soul." Our properties are not a "one-size fits all".

And neither are our team members. What makes L'Auberge Del Mar so special lies within our Team. We are a group of individuals that share a passion for hospitality.

People who best fit are sharp, trustworthy team players. We let our personalities shine and we enjoy having fun!Our Team Members are our most important asset and that's reflected in our benefits. L'Auberge Del Mar is proud to offer a variety of benefits to support team members and their families including:A comprehensive Health Benefits Package to include Medical/Dental/Vision (including a MediExcel Plan)Supplemental benefits to select from such as Short-term Disability, Life Insurance, Hospitality Indemnity, Pet Insurance401K Plan with Employer MatchPaid Holiday/Vacation/SickOnsite Complimentary ParkingFree Meals in EDRTeam Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & ResortsCareer growth opportunities and recognition programsNoble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self.

We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.