Spa Reception Lead

Spa Reception LeadThe Lead Spa Receptionist, under the direction of the Facility Director, will be responsible for assisting in the daily operations of the facility including: implementing marketing, training and scheduling front desk staff, assisting with programming (if applicable); monitoring facility maintenance; ensuring that the highest levels of guest satisfaction are attained; and using the ability to lead and motivate staff to achieve goals and exceed guest expectations. The Lead Spa Receptionist may also help supervise front desk staff.Key Responsibilities:Assists in developing a comprehensive standard facility operation's manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques.Helps to supervise and follow up on guest requests and comments.Assists in the training, and supervision of all front desk staff.Assists in developing the staffing schedule to ensure adequate coverage.Supervises effective daily operations including opening and closing procedures, facility inspections, and general facility maintenance.Ensures that all Front Desk staff are implementing Arch Amenities Group Basics-To-Excellence programAssists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.If applicable, assists in developing and planning a diverse calendar of enjoyable programs and activities such as: fitness and wellness programs, aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable).Assists in conducting orientations including an introduction to the facility, services, programs, policies, and procedures.If applicable, works with Property Management Company to address resident questions and concerns.If applicable, assists in preparing bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter and maintains bulletin board.Other duties as assignedQualifications:College degree or comparable work experienceCPR/First-Aid Certified, if required by the clientEffective leadership skills and a strong work ethicExcellent customer service skillsEfficient, well organized, and able to handle a variety of duties simultaneouslyCreative in marketing, promotion, and programmingEnergetic, enthusiastic and motivationalProfessional manner, discretion, and appearanceExcellent verbal and written skillsAble to show initiative and make decisionsProficient in appropriate computer skills and office equipment.Ability to stand for long periodsThis position requires the ability to stand, stoop, kneel, crouch, bend, walk, and talkThe employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and armsAbility to lift 25 lbs.Normal work hours: Varied to include nights, weekends, and holidaysEssential Function - Seldom - Occasionally - FrequentlyStationary Position-- Sitting or Standing - XActive Position-- Walking, jogging, running - XUse of hands/fingers-- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate - XClimb/Balance-- Stairs, ladders, ropes, equipment, beams - XStoop/kneel/crouch or crawl-- Position self, move - XTalk/hear-- communicate, detect, converse with, discern, convey, express oneself, exchange information - XSee --Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess - XCarry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or less - XCarry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or more - XExposure to-- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. - XDisclaimerThe employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.