Spa Guest Experience Concierge

Spa Guest Experience ConciergeHorseshoe Bay Resort blends luxury with genuine Texas hospitality on the shores of Lake LBJ in the Texas Hill Country. Spanning 17,000 acres just outside Austin, the resort offers premier golf, lakeside recreation, and a dynamic destination for both guests and team members.Located steps from the water's edge, Bayside Spa & Fitness delivers a tranquil lakeside escape surrounded by palm trees and beautifully maintained grounds. Featuring Aveda products and inspired by holistic wellness, the spa offers a curated menu of services including therapeutic massage, advanced facial treatments, body therapies, and nail services designed to restore and rejuvenate.The experience extends beyond traditional spa offerings.

Guests also have access to Terrane (formerly Infused Med Spa + IV), which blends wellness, aesthetics, and science through advanced medical aesthetic treatments and IV therapy, as well as Bayside Salon, offering precision haircuts, color, and special occasion styling tailored to enhance each guest's natural look.Together, these services create a comprehensive wellness and beauty destination—ideal for weekend getaways, post-golf recovery, or relaxation after a day of meetings or time on the lake.Position SummaryThe Spa Guest Experience Concierge is the primary point of contact at Bayside Spa & Fitness, responsible for creating a seamless and elevated guest experience. This role manages reception operations, appointment scheduling, and retail support, with occasional coverage at the Tennis Retail Boutique.Key ResponsibilitiesOpen and close spa and fitness facilities according to standard proceduresWelcome guests and ensure efficient check-in and check-outSchedule, adjust, and cancel appointments accuratelyRecommend services, packages, and retail productsMaintain strong knowledge of treatments, salon, and med spa offeringsConduct facility tours and assist with guest inquiriesUphold service standards to deliver a consistently exceptional experienceQualificationsCustomer service experienceHigh school diploma or equivalentBasic computer and math skillsStrong communication and phone skillsService-oriented with attention to detailExperience in spa, salon, fitness, hospitality, or wellness environmentsCore CompetenciesProfessional, polished, and engaging presenceStrong organization and multitasking skillsAbility to perform in a fast-paced environmentCollaborative, team-focused mindsetCompensation & BenefitsMedical, Dental, and Vision insurance401(k) with employer matchPaid Time Off and holidaysShort- and long-term disabilityCritical illness and accident insuranceAssociate Relief FundWeekly meal subsidiesAccess to resort amenities*Discounts on retail and diningEmployee rates at Crescent Hotels & ResortsProfessional development, including Manager-in-Training (MIT) programAssociate events and engagement activities*Based on availability and business levelsWhy Join Us?Build your career in a high-end resort environment where service excellence, wellness, and memorable guest experiences come together in a premier lakeside destination.