Spa Director

Spa Sales Manager / Retail Sales ManagerHand & Stone Massage and Facial Spa in Broward County is hiring a Spa Manager to own the spa's performance — membership growth, sales, team, and daily operations. If you like being on the floor during peak hours, reading your reports every morning, and holding people to a standard, you will do well here.We are a family-owned, three-location Hand & Stone franchise group in Broward County — Weston, Hollywood, and Sunrise-Sawgrass. Membership and sales: Coaching the front desk team on consultations, objection handling, and closing. Retention, cancellation control, and net membership growth. Service, retail, enhancement, package, and gift card sales. Operations: All daily spa operations, opening through closing.

Scheduling, labor productivity, and payroll controls. Prebooking, repeat visit, and average ticket performance. Inventory, cash handling, cleanliness, and brand standards. Team: Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians. Recruit proactively, before staffing becomes an emergency. Train and coach front desk team members and emerging leaders.

Address performance, attendance, and policy issues directly and promptly. Build a professional, accountable, sales-focused culture.We are looking for: 3+ years of management experience in a sales-driven business. Membership-based business experience — Hand & Stone or Massage Envy strongly preferred; spa, fitness, wellness, or salon also considered. you make decisions from data, not from feel. Strong coaching, accountability, and conflict-resolution skills. Bilingual English/Spanish preferred.

Available evenings, weekends, peak periods, and some holidays.Benefits: Uncapped monthly performance bonus tied to membership conversion and appointment goals. Employee discounts on services and retail. Management training and ongoing leadership support. Growth opportunity across a multi-location group.Best fit for candidates who have been successful as a: Retail Store Manager, Assistant Store Manager, Sales Manager, Salon Manager, Spa Manager, Fitness Sales Manager, Membership Sales Manager, Customer Service Manager, Front Desk Manager, or Hospitality Manager.