Passion Meets Purpose at WoodhouseAt Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others?
Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa.
With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.The Spa Coordinator Must Embody and Promote Our Core Values:HospitalityExcellenceMindfulnessProfessionalismAnticipationTeamworkThe Spa Coordinator is responsible for conforming to standards set forth in the Team Member Handbook and Operations Manual, consistently striving to exceed guest and team expectations with a true attitude toward service.Responsibilities:Manage a team of 9-14 employeesAnswer phonesAssist General Manager with duties as neededCovers duties of Hospitality Team members when necessarySchedules Hospitality Team shifts monthlyDelegates spa duties effectively to Hospitality TeamEnsure laundry services are completed dailySchedule appointments using computer software.
Takes full ownership of the appointment book.Maintain organization of boutique areaEscort guests to dressing room, service areas, etc., when neededProvide amenities to guests when neededSchedule and coordinate Spa Parties to host curated gatheringsCoordinate Hospitality Team building activities and events outside of work hours 1-2 times a yearPerform an opening sweep daily to make sure all opening duties have been completedProcess refund requestsProcess time off requests submitted by Hospitality TeamProcess online gift cardsHandle guest discrepancies and guests who are not satisfied with their spa experienceGreet guests enthusiastically and creating long lasting relationships with guestsConfirm appointmentsPrepare, sale, and upsell gift cardsCheck in new retail products, process purchase ordersSubmit inventory orders of Retail Area and Back of HouseRecommend and close retail product salesEducate guests on spa services and retail productsEducate concierge on best practices and techniques for sales, communication, etc.Give frequent feedback and coaching to Hospitality Team membersTrain Hospitality staff to completion and provide continuing education for all concierges.Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance StandardsMonitor relevant KPIs and reportsEncourage KPI growth with engaging competitions or trainingsHold meetings that are conducive to Hospitality Team developmentEnsure all policies and SOPs are followed and current within the department.Protect The Woodhouse BrandAbide by all protocols set forth by The Woodhouse CorporationWork Hours:The Spa Coordinator is expected to work a minimum of 32 hours per week including evening and weekend shifts. Shifts range from 9am-5pm, 12pm-7pm (Monday through Thursday), 9am-5pm, 10am-6pm, 12pm-8pm (Friday through Saturday) and 10am-6pm (on Sundays).Organizational Relationships:The Spa Coordinator reports directly to the General Manager.Job Type:Full-timeHourly:$20.00Benefits:401(k) matchingLife insuranceEmployee discountFlexible scheduleHealth insurancePaid time offPaid trainingSchedule:Day shiftEvening shiftHolidaysMonday to FridayWeekendsAbility to commute/relocate:Birmingham, AL 35243: Reliably commute or planning to relocate before starting workEducation:High school or equivalentBachelors Degree (Preferred)Experience:Spa: 1 year (Preferred)Leadership: 2-3 year (Preferred)Shift availability:Day Shift (Required)Night Shift (Required)Weekends (Required)Work Location:In person Compensation: $20.00 - $23.00 per hour
Spa Coordinator - Manager in birmingham at Unknown Company
This position is listed as full time and onsite.