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Come join Kibu - Focus on Excellent Service. Kibu is on a mission to redefine education and technology for individuals with Intellectual and Developmental Disabilities (I/DD). Our content platform enables individuals with I/DD to get active and become more independent through inclusive classes. Our admin tooling platform brings disability providers into the 21st century. By streamlining workflows for providers, we allow organizations to deliver the highest quality of care. Senior Software Engineer
Kibu is hiring its first Solutions Engineer.
Our product is winning over larger and larger disability providers, and those deals have gotten more technical than our sales motion was built for. Our Account Executives currently own the discovery and demos end to end. Today, Kibu’s Customer Success and Product teams are expected to meet with every
documentation customer to assess their needs. But for complex deals, this becomes taxing: either pushing team members that should be focused on customers into the sales flow, or moving things past the finish line with an incomplete picture, causing gaps. The Solution Engineer aims to streamline this process. They will do this by working with our largest prospects, taking rigorous notes, creating a live feedback loop to Product on what buyers are asking for, and building the blueprint for Customer Success to make onboarding as fast and accurate as possible.
When is it the right time to hire a second Solutions Engineer? This position is hybrid with 2-3 days expected in our Stamford, CT office. Remote work is available for highly qualified candidates.
Enterprise providers put their IT director, compliance officer, and billing lead in the room, and often not on the same call. You own those conversations and the requirements that come out of them, while the AE keeps the executive and commercial thread. When someone raises a billing requirement three calls deep, you are the person who asks the right follow-up questions and makes sure it lands in the blueprint rather than surfacing after signature.
Our customers are coming off legacy systems, homegrown spreadsheets, and in plenty of cases pen and paper. Think through configuration, data transfer, and integration architecture up front, so what we promise on a call is something we can actually stand up.
Deliver the onboarding blueprint to Customer Success so nothing we promised gets lost between signature and go-live.
You are expected to give our demo the polish, maintenance, and coherence it deserves.
Travel to large customers and industry conferences, roughly 1-2 times per quarter.
We will just as happily talk to someone coming from the other side of the table: if you have run IT, compliance, or operations at a disability provider and know what it takes to get a system adopted, that experience counts.
~ This is a sales job at a fast-growing startup trying to disrupt the disability space. The bar: if an AE cannot make the call, can we trust you to own it and ensure the customer comes away just as confident?
~ Given a customers’s current process, you can sketch how the data moves, where it breaks, and what has to be configured before anyone logs in.
~ You’re serious about AI. You have concrete examples of using AI to make your customers, your team, or yourself better, and you will keep pushing on how it reshapes this job. EHR, CRM, or comparable operational software.
~ You’re comfortable with regulated billing. Medicaid, HCBS waivers, EVV mandates, and state audit requirements are the constraints our customers live inside. You’re comfortable in an analytical stack , SQL, Excel, Python, APIs, and work with an AI through all of them. You will use these skills to analyze our existing customer base and assess our prospects’ tools & reports.
You will also own technical discovery on an active enterprise opportunity, with the AE still driving commercial.
By day 90, you will have delivered your first onboarding blueprint to Customer Success without them needing to re-scope the account. Product and Customer Success should be getting pulled into pre-sales noticeably less than they are today.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Come join Kibu - Focus on Excellent Service. Kibu is on a mission to redefine education and technology for individuals with Intellectual and Developmental Disabilities (I/DD). Our content platform enables individuals with I/DD to get active and become more independent through inclusive classes. Our admin tooling platform brings disability providers into the 21st century. By streamlining workflows for providers, we allow organizations to deliver the highest quality of care. Senior Software Engineer
Kibu is hiring its first Solutions Engineer.
Our product is winning over larger and larger disability providers, and those deals have gotten more technical than our sales motion was built for. Our Account Executives currently own the discovery and demos end to end. Today, Kibu’s Customer Success and Product teams are expected to meet with every
documentation customer to assess their needs. But for complex deals, this becomes taxing: either pushing team members that should be focused on customers into the sales flow, or moving things past the finish line with an incomplete picture, causing gaps. The Solution Engineer aims to streamline this process. They will do this by working with our largest prospects, taking rigorous notes, creating a live feedback loop to Product on what buyers are asking for, and building the blueprint for Customer Success to make onboarding as fast and accurate as possible.
When is it the right time to hire a second Solutions Engineer? This position is hybrid with 2-3 days expected in our Stamford, CT office. Remote work is available for highly qualified candidates.
Enterprise providers put their IT director, compliance officer, and billing lead in the room, and often not on the same call. You own those conversations and the requirements that come out of them, while the AE keeps the executive and commercial thread. When someone raises a billing requirement three calls deep, you are the person who asks the right follow-up questions and makes sure it lands in the blueprint rather than surfacing after signature.
Our customers are coming off legacy systems, homegrown spreadsheets, and in plenty of cases pen and paper. Think through configuration, data transfer, and integration architecture up front, so what we promise on a call is something we can actually stand up.
Deliver the onboarding blueprint to Customer Success so nothing we promised gets lost between signature and go-live.
You are expected to give our demo the polish, maintenance, and coherence it deserves.
Travel to large customers and industry conferences, roughly 1-2 times per quarter.
We will just as happily talk to someone coming from the other side of the table: if you have run IT, compliance, or operations at a disability provider and know what it takes to get a system adopted, that experience counts.
~ This is a sales job at a fast-growing startup trying to disrupt the disability space. The bar: if an AE cannot make the call, can we trust you to own it and ensure the customer comes away just as confident?
~ Given a customers’s current process, you can sketch how the data moves, where it breaks, and what has to be configured before anyone logs in.
~ You’re serious about AI. You have concrete examples of using AI to make your customers, your team, or yourself better, and you will keep pushing on how it reshapes this job. EHR, CRM, or comparable operational software.
~ You’re comfortable with regulated billing. Medicaid, HCBS waivers, EVV mandates, and state audit requirements are the constraints our customers live inside. You’re comfortable in an analytical stack , SQL, Excel, Python, APIs, and work with an AI through all of them. You will use these skills to analyze our existing customer base and assess our prospects’ tools & reports.
You will also own technical discovery on an active enterprise opportunity, with the AE still driving commercial.
By day 90, you will have delivered your first onboarding blueprint to Customer Success without them needing to re-scope the account. Product and Customer Success should be getting pulled into pre-sales noticeably less than they are today.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Solutions Engineer (Stamford) in stamford at Unknown Company
This position is listed as full time and able to be worked remotely.