Defining the inbound AI methodology for healthcare, the full-time remote Solutions Architect for Inbound AI Deployments will work with health systems to create scalable frameworks and playbooks that guide deployment teams through customer engagements. Key responsibilities Design the core methodology for inbound AI configuration and documentation to establish organizational standards Collaborate with health system customers to translate workflows into product requirements and validate configurations against real-world scenarios Develop training materials and frameworks to enable deployment teams to execute independently and effectively Required qualifications BA/BS degree required 8+ years of experience in inbound/patient access technology or healthcare operations Hands-on experience with inbound AI or contact center automation, including IVR systems and decision tree design Proven track record of building repeatable systems and frameworks for consistent execution Strong product thinking combined with operational execution skills to manage the entire deployment lifecycle