Solutions & Customer Success Lead — AI Systems / Infra
What if you could own customer success for cutting‑edge AI systems — guiding teams through on‑premise deployments, developer cloud onboarding, and high‑stakes POCs?
Our client — a next‑generation AI infrastructure startup — is hiring a Solutions & Customer Success Lead (San Francisco or U.S.). They’re delivering a breakthrough inference stack with seamless deployment tools for large‑scale AI workloads across both cloud and on‑premise environments.
Responsibilities
- Support the full customer lifecycle — acquisition, onboarding, expansion
- Lead on‑prem POCs: setup, config, troubleshooting, performance tuning
- Guide customers implementing models, pipelines, and custom logic
- Oversee developer cloud onboarding & ongoing technical support
- Troubleshoot complex issues across hardware, networking, and inference stacks
- Serve as the primary technical point of contact during POCs
- Build runbooks & contribute to customer‑facing documentation
- Define success metrics and ensure customers achieve real outcomes
Seniority Level
- Mid‑Senior level
Employment Type
- Full‑time
Job Function
- Engineering and Customer Service
Industries
- Software Development
Solutions and Customer Success Lead in san francisco at Unknown Company
This position is listed as full time and onsite.