To support tailored client solutions, the full-time Solution Manager will coordinate the lifecycle of exception requests, ensuring clear documentation and successful implementation while working remotely. Key responsibilities: Develop a strong understanding of products and participate in client meetings to address needs beyond standard offerings Lead cross-functional collaboration to assess custom solutions' impact and facilitate stakeholder alignment Track and analyze exception request trends to provide actionable insights for product development and strategic planning Required qualifications: Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent experience) 3+ years of experience in healthcare administration, client solutions, or product consulting, preferably within a TPA or health plan environment Strong understanding of healthcare benefits, claims processing, and administrative services Proven ability to manage multiple priorities and coordinate across departments Experience with documentation tools and project management software is a plus