Solution Design Consultants/Architects

Qualifications

• Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers;
• Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights)
• Interactive Voice Response (IVR) design (preferably Genesys Voice Portal)
• Call recording (preferably NICE)
• Workforce management solutions (preferably Aspect)
• Performance management and data warehousing (preferably Merced and Business Objects)
• Integration with web services
• Computer Telephony Integration (CTI) (preferably Genesys)
• Intermediate or higher level of proficiency in Microsoft Excel is required
• Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access)

Job Status: Permanent

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