Solution Consultant, Data Center & Cloud Platform

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

• Identify and promote opportunities for service and product expansion within a client’s organization

• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your required background:

• 4-6 years of experience within or working with SaaS companies

• 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

• Demonstrated expertise in our Data Center Platform , including:

  • Experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc

  • Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations

• Demonstrated expertise in Cloud Platform , including

  • Experience migrating to, architecting, and implementing Atlassian Cloud ecosystems at scale

  • Subject matter expertise in SaaS based-architectures, integration methods, and associated security considerations

  • Experience directing stakeholders through Atlassian Cloud transformation and adoption at an enterprise scale

• You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication

It’s nice if you are:

• Able to align your work schedule with US East and Central time zones

• Experienced in working with Public Sector customers

• Experienced in working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Experienced in working with large customers in a consulting or technical expert capacity

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices