Solution Consultant

Position Summary

Are you a problem solver? Do you like working at the intersection of people, process, technology, and harmonizing business processes to leverage each to their fullest potential? Are you analytical in nature with the ability to seamlessly transition from tactical level detail to big picture strategic thinking? Are you a thoughtful and clear communicator in both writing and speaking who is able to distill complex and abstract ideas and articulate them concisely? Do you enjoy tinkering with new technologies and thinking creatively about how to apply them in real world situations? Do you have grit, determination, and the wherewithal to take on challenges and ultimately succeed? If this describes you, we would be excited to have you join us as a Solution Consultant. The goal of the Solution Consultant is to work with our clients on their Contract Lifecycle Management (CLM) solutions. The role involves working with a cross‑functional team of internal and client members to successfully deliver CLM projects, including understanding current state, gathering and documenting requirements, defining future state, configuring the CLM technology solution, training users and admins, and aiding in the rollout to ensure adoption and achievement of the client’s desired outcomes.

Responsibilities

• Continually cultivate and develop expertise in the CLM domain, including use cases, best practices, and the technology solutions that drive digital transformation.
• Perform exceptional and high‑quality billable work throughout all phases of project delivery—requirements/discovery, solution design and architecture, product configuration, testing, training, and project management.
• Leverage expert knowledge of the technology solution and a consultative approach to guide and shape clients toward the most effective solution design for their specific needs.
• Execute tasks and deliverables that may span multiple, concurrent client projects while staying on‑time and on‑budget per project plans and scopes of work.
• Establish strong relationships with client team members to inspire a receptive audience and set the foundation for an enjoyable project experience for all parties involved.
• Maintain clear and transparent lines of communication internally and externally regarding project performance, issues, risks, and other factors that could influence the attainment of the goals set forth.
• Author high‑quality project documentation, including requirements documents, training artifacts, test scripts, process flow diagrams, and presentations.
• Work in a manner consistent with Marshfield’s Information Security policy to ensure both Marshfield’s and customers’ information is managed, processed, and retained securely and privately.

Basic Qualifications

• A BA/BS degree in a business or technical field.
• Minimum of four years working directly with business/customers in a projectized capacity to understand business needs and apply technology solutions.
• Experience with business process design and optimization.
• Excellent written and verbal communication skills.
• Detail oriented and analytical in nature.
• Motivated, self‑starter able to be effective without constant oversight.

Preferred Qualifications

• Four years of consulting experience (internally or externally) or part of a Product Professional Services Team with a demonstrated history of successful project delivery.
• DocuSign Implementation Consultant/Architect Certification.
• Contract/Document Management domain experience and experience with specific CLM tools such as DocuSign CLM, SpringCM, Conga, Icertis, Apptus, etc.
• Experience implementing a workflow/BPM tool.
• Familiarity with technical concepts including XML, XPath, SQL, SOQL, and ETL.
• Proficiency in project management rooted in waterfall or agile methodologies (bonus, applied to SaaS implementation projects).
• Highly organized and able to balance delivery of time‑sensitive work for multiple clients and stakeholders.
• Exemplifies grit and determination to achieve objectives with a willingness to go the extra mile to ensure client satisfaction.
• Empathetic and able to view problems from multiple perspectives to understand motivations, drivers, and key pivot points.
• Exhibits high integrity, interpersonal skills, and enthusiasm.

About Marshfield Consulting

Marshfield Consulting is a Chicago‑based consulting firm that focuses on helping clients solve challenges around contract lifecycle management processes. We are fluent in DocuSign CLM and work with clients who are beginning their CLM transformation journey as well as those who already have solutions in place and seek services to enhance them. Although we are a small firm, we have supported clients ranging from startups and midmarket companies to Fortune 500 organizations across industries such as legal, tech, media, entertainment, telecom, and HR outsourcing.

The founder has 10 years of experience at SpringCM as VP Professional Services before its acquisition by DocuSign and is considered one of the foremost experts in DocuSign CLM. Joining Marshfield Consulting provides a consultant with unprecedented access to this expertise, enabling the acquisition of a highly in‑demand skill set in the growing CLM technology market.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sponsorship

Only U.S. citizens or green card holders will be considered.