Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise Netsmart At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Solution Architect
Provide expert consulting and solution leadership by designing effective workflows, recommending best practices, and guiding clients through implementation, enhancement, and long-term solution success.
Responsibilities
- Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
- Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
- Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
- Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
- Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
- Manage client expectations and ensure project delivery meets goals of engagement.
- Coach, mentor and guide solution teams on recommended methodology practices.
Qualifications
- Required Bachelor's degree or equivalent relevant work experience.
- At least 4 years of health care information technology implementation or consulting working experience.
- At least 1 year of project management experience.
- Ability to communicate effectively with technical, clinical and operational teams.
- Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
- Ability to build strong client relationships and delivering client-centric solutions.
- Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
- Preferred At least 2 years Netsmart EHR solution work experience.
Expectations
Travel expected up to 20% of the time as needed. Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel. #LI-EW
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