IT Support Analyst Winston-Salem, NC Area - Onsite
Full Time Position
We are searching for an IT Support Analyst for a growing manufacturing company in the Winston-Salem, NC area.
This person will be the primary onsite IT resource for the facility. The role combines end-user support, Microsoft administration, basic network troubleshooting, warehouse technology, and local project support.
This is a great opportunity for someone who enjoys solving different types of technical problems and wants more ownership than a traditional help desk role provides. You will have support from the broader IT team, but you must be comfortable working independently and taking responsibility for the technology needs of the site.
Provide onsite support for desktops, laptops, printers, phones, scanners, handheld devices, and other workplace technology
Manage user accounts, access, and authentication through Active Directory and Microsoft cloud platforms
Support Microsoft 365, Exchange, Teams, and related collaboration tools
Troubleshoot local network, connectivity, switch, firewall, and device issues
Support warehouse and manufacturing employees with the technology used in daily operations
Learn and support business systems such as SAP Business One and warehouse management software
Coordinate with corporate IT on larger infrastructure issues and technical projects
Help bring additional company locations onto the corporate network and domain
Track IT equipment and maintain accurate asset information
Document processes and help employees follow established IT procedures
Provide occasional after-hours support when business operations require it
Travel periodically to other company locations
Three or more years of experience in desktop support, IT operations, systems support, or a similar position
Hands-on experience supporting Windows computers, printers, mobile devices, and end users
Working knowledge of Active Directory, Microsoft 365, Exchange, Teams, and cloud-based authentication
Understanding of networking fundamentals, including switches, firewalls, TCP/IP, and connectivity troubleshooting
Comfortable working in both office and manufacturing or warehouse areas
Willingness to learn new applications, processes, and technologies
Dependable, organized, and able to manage competing priorities without constant supervision
Manufacturing, warehouse, logistics, or distribution-center IT support
SAP Business One or another ERP platform
Shopify, Salesforce, or other business applications
VOIP phone systems
IT asset management
Supporting multiple locations
Coordinating with remote or international technology teams
Jones Grove is a people-first IT recruiting partner based in Charlotte with a trusted national reach. We help companies hire with clarity, delivering IT talent that’s technically sharp, personally vetted, and built to last.
We are an equal opportunity employer and value diversity at every level of the hiring process. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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