Providing tailored support to clients, the full-time Software Support Specialist will manage incident handling and escalation, troubleshoot technical issues, and contribute to customer care while working remotely. Key responsibilities Handle client communications primarily via phone to understand and register incidents in the CRM system Troubleshoot and resolve technical issues, utilizing product knowledge and collaborating with team members for complex inquiries Contribute to the Support Knowledge Base and ensure customer satisfaction through effective incident management Required qualifications Bachelor's degree in Business Applications, Computer Science, or a related field is desired but not required At least 2 years of experience in a customer support or technical support role, preferably with phone support Proficiency in CRM systems and familiarity with G Suites (Google Docs, Google Sheets, Gmail, etc.) Ability to handle interruptions and manage multiple tasks while meeting deadlines Experience in resolving escalated technical issues and a positive, solution-oriented attitude