Software Support Specialist

Software Support Specialist

Location: Remote (must be in EST/CST time zones) - Des Moines, IA or Indianapolis, IN Onsite is PREFERRED

Terms: Contract (Replacement Resource)

Interview Style: 1-2 Rounds Virtual

Preferred Qualifications:

• Bilingual English / Spanish
• API querying tools (Swagger, LINQPad)
• MS Visual Tools (.Net, Visual Studio)

Project Scope and Brief Description: We need this role to focus more on science background and analytical skills. We want them to be able to learn how to troubleshoot Farming Solutions and Digital software quickly, so they can hit the ground running. Some technical experience is preferred. This role will work within a team of system specialists responsible for supporting R&D software and systems for researchers located in North and Latin America.

Responsibilities:

• Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools.
• Perform Tier 2 level investigation and troubleshooting of proprietary research software.
• Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.
• Learn proprietary research processes and systems to provide software solutions.
• Manage and update knowledgebase articles.
• Perform UAT and smoke testing prior to software deployment.
• Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos.

Skills / Experience:

• Bachelor's degree in Science or Computer Science, or Associate's degree in similar fields
• Proficient in MS Office and MS Excel
• Basic SQL scripting
• Strong analysis and problem-solving skills
• Excellent written and verbal communication
• Self-motivated, resourceful, and innovative
• Ability to learn quickly and manage priorities in a fast-paced development environment
• Go-getter attitude
• Ability to work well in a culturally diverse team and independently