Handle inbound support requests through multiple channels and provide proactive outreach. Document issues accurately and escalate to Engineering when necessary. Participate in on-call rotation for after-hours support. Qualifications: 1+ year of tech support and B2B software support experience. Excellent communication and problem-solving skills. Experience with ticketing software, CRM, and AI tools. Comprehensive medical, dental, and vision coverage starting on day one. 20 days of PTO, 9 paid holidays, and wellness days. 401(k) match, life insurance, and remote work stipend. Rithum Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture. #J-18808-Ljbffr
Software Support Specialist (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.