Delivering exceptional Tier 1 support to banking clients, the full-time Software Support Representative will troubleshoot and resolve customer cases in a hybrid work environment, focusing on areas such as Certificates of Deposit (CD), Individual Retirement Accounts (IRA), and Customer Information Files. Key responsibilities Provide first point of contact support in a dynamic phone support environment Utilize a ticket management system to efficiently address and resolve customer inquiries Support operational functions for core systems and related add-on modules for clients Required qualifications Experience in customer service or technical support roles Familiarity with banking operations, specifically in areas like CD and IRA Ability to work efficiently in a fast-paced environment Proximity within approximately 70 miles of designated office locations Availability for full-time work in a hybrid setting