Delivering exceptional Tier 1 support to banking clients, the full-time Software Support Representative will troubleshoot and resolve customer cases in a dynamic phone support environment while working remotely within a 70-mile radius of designated office locations. Key responsibilities Provide first point of contact support for banking clients, addressing inquiries and issues related to loan platforms Utilize a ticket management system to efficiently manage and resolve customer cases Deliver operational support for core systems and related add-on modules for both in-house and outsourced customers Required qualifications Experience in customer service or technical support roles Familiarity with ticket management systems Knowledge of banking or financial services, particularly in loan platforms Ability to work in a fast-paced environment Residency within approximately 70 miles of designated office locations (Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO)
Software Support Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.