Tier 1 Software Support
Miami Lakes, Florida (Onsite)
The company, a leader in the automotive industry and based in South Florida, is looking for a Tier 1 Software Support person to join our team. The ideal hire will help ensure our internal customers issues are being responded to in a timely manner. This position is based on dealership sales hours, so evenings and Saturday work is required.
Candidate must live in Miami-Dade or Broward County.
Duties & Responsibilities
- Be the first point of contact for internal customers to report issues.
- Respond to customers in a timely manner with solutions to their issues, or notification of escalation.
- Escalate issues to development or IT as appropriate.
- Continue communication with the customer as their issue progresses through the development pipeline.
- Collaborating with fellow designers, developers, and strategic planners to output amazing work in an agile environment.
Must have Requirements
- Basic understanding of web based software and systems.
- Strong interpersonal and communication skills.
- Strong collaboration skills within a small team environment spanning teams that work on both development and business.
- Experience with Kanban software (such as Trello or Jira) to track issues is preferred
- This is a full-time, in-house position located in Miami Lakes, Florida.
We are an equal opportunity employer and a drug-free workplace.
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Innovative -- innovative and risk-taking
- Outcome-oriented -- results-focused with strong performance culture
- Stable -- traditional, stable, strong processes
- Team-oriented -- cooperative and collaborative
Software Support in miami lakes at Unknown Company
This position is listed as full time and onsite.