POSITION SUMMARY
The Software Support Engineer is responsible for delivering high-quality technical support, installation, and training for company software solutions. This role combines customer-facing support with hands-on system implementation, requiring strong troubleshooting skills, technical expertise, and the ability to communicate effectively with customers both remotely and on-site. There is up to 50% national travel for this role.
KEY RESPONSIBILITIES:
* Provide remote (phone/email) technical support for company proprietary software applications
* Troubleshoot Windows OS, networking, and system-level issues impacting software performance
* Install, configure, and support company software at customer sites
* Assist customers with network configuration, system integration, and basic IT administration
* Diagnose and resolve software and hardware issues both remotely and on-site
* Deliver customer training sessions (on-site and classroom) for individuals and groups
* Set up and maintain Windows servers and database environments as needed
* Collaborate on and lead technical projects related to software, systems, and infrastructure
* Document issues, solutions, and best practices to improve support efficiency
* Manage multiple support requests, prioritize effectively, and follow through to resolution
* Represent company professionally in all customer interactions
* Perform additional duties as assigned
QUALIFICATIONS & EXPERIENCE
REQUIRED:
* Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
* Strong experience supporting Windows environments (Windows 10/11, Windows Server)
* Working knowledge of networking fundamentals (TCP/IP, DNS, basic infrastructure troubleshooting)
* Experience in a technical support or customer-facing support role
* Strong problem-solving and analytical skills
* Excellent verbal and written communication skills
* Willingness to travel (out of state) up to 50% of time
PREFERRED:
* Experience with database systems (Microsoft SQL Server, Oracle, PostgreSQL)
* Familiarity with Linux environments is a plus
* Experience with software installation, deployment, or system integration
* Background in manufacturing, automation, or SMT equipment is a plus
Software Support Engineer in buffalo grove at Unknown Company
This position is listed as full time and able to be worked remotely.