Cocoon is seeking a customer-focused Product Support specialist to assist users via email and scheduled calls, troubleshooting inbound requests, and delivering timely, high-quality help. This remote role follows a tiered support model and uses Front, Calendly, and Zoom to coordinate responses.
The ideal candidate is early-career with 0–2 years of software support experience, possesses strong written communication, empathy, and the ability to manage a steady ticket queue and calls across
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