Software Support Analyst I

Software Support Analyst IJOB LOCATION: Piney Flats, TN TRAVEL: 0% - 15% travel requiredESSENTIAL DUTIES & RESPONSIBILITIES:Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.Build and maintain effective relationships with team members, management, in-house software developers and clients.Identify, troubleshoot and resolve application issues.Communicate and escalate issues that cannot be resolved to the appropriate team member(s).Document all reported issues and task details; analyze gathered data.Deploy and provide training on software applications to new clients and new versions to current clients.MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):High school diploma or equivalentTwo (2) years related experienceMust have a proficient understanding of computer and technical conceptsMust have strong troubleshooting skillsMust have strong verbal and written communication skillsKnowledge of SQL is a plus, but not a requirementAbility to prioritize workload and manage multiple responsibilities effectivelyAvailable to work in the Piney Flats officePREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):Associate's degree or higher from a college or university is preferredRequired Education: High School or better.